Recently, ResumeDoctor.com surveyed over 2,000 recruiters and hiring managers
worldwide in order to find out what questions are most frequently asked during
job interviews. Participants came from a variety of industries, including information
technology, marketing and sales, finance, and healthcare.
# 8 – Describe a time when you were faced with a challenging situation and how you handled it?
Undoubtedly, difficult situations are bound to arise on the job. Customer service
and teamwork are two areas of business often filled with emotions and tough
situations. Thus, interviewers must determine if a candidate is willing and
prepared to handle trying circumstances and difficult people.
Tiffany Kelchlin of Florida’s Blue Dolphin Software, Inc.
clarifies, "This interview question is designed to explore
the candidate's ability to work with a team, to work independently,
and to give them the opportunity to describe their leadership skills.
It is very difficult to explore attitude and personality in a candidate,
yet these are important factors in many positions. These types of questions
usually lead the candidate to open up a bit and talk about other attributes they
have in addition to their 'hard skills.' The interview process can be dangerous
territory and it is important to watch your step in discussing questions
concerning personality and demeanor. 'Open-ended' and hypothetical
questions have a tendency to draw the candidate out and be
extremely revealing."
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